FAQ

The maximum dimensions permitted to pass through the toll plaza are 4.60m in width and 5.80m in height. These vehicles must use the lane located on the far right of the toll plaza.

Yes, the debit card can be used as a method of payment at the tollbooth. Contactless payment ("PayPass") can be used with both the debit and credit cards.

There are currently no reserved lane for carpooling and public transit buses.

Yes, you must reduce your speed to 20 km/h when approaching the tollbooth and you must come to a complete stop at the gate in lanes offering payment by credit cards or in cash. COVID-19 - Due to the pandemic, cash is currently not accepted.

It has seven lanes in each direction. One of these lanes, in each direction, is reserved at all times for transponder equipped vehicles. Not all seven lanes are always open at once, availability depends on traffic.

Yes, the toll system is operational 365 days a year, 24 hours a day, in both directions.

The tollbooth is located between the Soulanges Tunnel and the Serge-Marcil Bridge linking Les Cèdres to Salaberry-de-Valleyfield.

The exact same toll applies in both directions.

Yes, the toll applies at all times.

Yes, the same conditions apply to all vehicles and the toll is the same for everybody.

It is possible to correct the billing.

• If you have overpaid, a credit will be applied to your account or a refund may be issued.
• If you have underpaid, the missing amount may be charged to your credit card.

The system is not yet compatible. This option is currently under review.

The tollbooth offers payment by credit and debit card. It is not necessary to have a transponder in such cases.

Yes. Similar to the grocery stores or paid parking lots, the toll booth screen displays the amount to be paid before you confirm your transaction.

No monthly or annual pass is currently offered.

The transponder is available for motorcycles.

• If your vehicle is less than 230 cm in height (automobile, motorcycle, SUV, minivan, taxi or light truck for example), then it is category 1.
• If your vehicle is more than 230 cm in height (semi trailer truck, heavy truck, recreational vehicle for example), then it is category 2.
• If you need a special permit (classes 1 through 7) from SAAQ to drive on roads, you have an outsized vehicle.

Visit the Vehicle categories page for more information.

Yes. You will be entitled to the category 1 rate in accordance with our practices.

The transponder is the easiest and most convenient option. It is also possible to pay by credit or debit card in the toll lanes provided.

You can talk with a tollbooth operator in one of the appropriate lanes (please follow the signs indicating the lanes with attendants). They will give you alternatives. Please note that additional fees can apply.

If you are in a lane without an attendant, please use the intercom to communicate with an operator or supervisor. They will assist you.

Use the intercom. Press the call button on the terminal to contact our staff, who can correct the amount before you proceed with payment.

No, you will have to pay the toll in other lanes offering a different payment method.

Contact the customer service agent at 1 855 783-3030.

Contact our customer service center at 1 855 783-3030.

• When approaching the tollbooth, slow down to 20 km/h.
• Choose a lane that accepts your preferred payment method (look at the sign above each lane).
• If you have a transponder continue onward, it will be detected and the gate will open.
• If you pay with a credit or debit card, stop at the tollbooth and wave the card in front of the designated contactless payment area. If you card does not have the PayPass feature, insert it in the intended slot. You can get a receipt by pressing on the button. The gate will then open.
• If you pay in cash, drive to the tollbooth. The gate will open after you pay. COVID-19 - Due to the pandemic, cash is currently not accepted.
  

Stay in your vehicle and use the intercom to communicate with an operator or supervisor. They will assist you.

The transponder sticker is free of charge - no acquisition or service fees.

No, each vehicle must be equipped with its own transponder. If you remove the transponder from your windshield, it will no longer work. Your transponder is associated with your license plate number.

You need to open an online account or contact our customer service at 1 855 783-3030.

A transponder is an electronic device that, after being installed on a vehicle's windshield, allows for electronic payment of tolls.

Yes, each vehicle must be equipped with a transponder. Several transponders can be associated with the same account.

The following vehicles are allowed to circulate on the bridge: cars, motorcycles, commercial vehicles, minivans, light trucks, semi-trailers, heavy vehicles, recreational vehicles, cars with trailers, buses from private compagnies, other commercial heavy vehicles, public transportation vehicles, school buses, emergency vehicles.

In addition to doing the A30 maintenance, A30 Express has patrol units circulating at all times to ensure traffic fluidity and users safety. We also have a modern traffic control centre from which we can monitor the circulation, weather and any incidents on our network.

A30 Express is in charge of maintenance and rehabilitation, including snow plowing.

The A30 has exclusive towing areas. They are marked with exclusive towing signs, which indicates you to dial *4141. If you are not in one of these areas, you can call your insurance company, or the towing company of your choosing. If you do not know who to call, our patrol units can provide you with a list of towing companies operating in the area.

No, it is a highway bridge with no bike path. The following vehicles are authorized to drive on the bridge: automobiles, motorcycles, utility vehicles, minivans, light trucks, semi trailer trucks, heavy trucks, recreational vehicles, cars with trailers, private company buses, other commercial heavy vehicles, public transit vehicles, school buses, and emergency vehicles.

Yes, there is no limit to the number of transponders associated with a single account.

The only difference between a personal and a commercial account is invoicing: the commercial account will bear the name of your company. At this time, all other service conditions are the same.

In such a case, please select “Unknown” or “Other” in order to proceed. We will update our list of vehicles regularly so that yours is included.

A vehicle's category is determined by its height.

• If your vehicle is less than 230 cm in height (automobile, motorcycle, SUV, minivan, taxi or light truck for example), then it is category 1.
• If your vehicle is more than 230 cm in height (semi trailer truck, heavy truck, recreational vehicle for example), then it is category 2.
• If you need a special permit (classes 1 through 7) from SAAQ to drive on roads, you have an outsized vehicle.

Visit the Vehicle categories page for more information.

The best option is to call our customer service at 1 855 783-3030. You can also open a commercial account online and order the transponders in the account page.

You can use the same account for different vehicles; however, each vehicle must be equipped with its own transponder. The tolls are calculated per vehicle, there are no special discounts for multiple vehicles.

Yes, we will give you your balance.

There is no expiry date on your account balance. The balance is used to pay the tolls.

You need to come to our customer service office. You can then pay for your transponder with a debit card, or cash.

Absolutely, our website is highly secure and optimized for transactions.

We are certified PCI-DSS and our monetary transactions are done through Moneris, our supplier.

You simply need to open an online account or contact our customer service at 1 855 783-3030 to then order the transponder.